Official India Post app
Postinfo is a free communication app released by the developer Centre for Excellence in Postal Technology. It's the official companion tool for tracking parcels handled and delivered by India Post. With it, users can check the status of en-route deliveries, as well as check rates and other services.
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Similar to UMANG India, Postinfo is a service that comes directly from the Indian government that aims to make parcel tracking for residents in the country. It also provides a built-in calculator to help compute postage costs and any subsequent fees included that users need to be aware of.
Parcel tracking made easier
India Post is the national postal system led by the Department of Posts and was developed by the Centre for Excellence in Postal Technology under the Indian government. It's a widely used delivery structure used by citizens for local and international orders and shipments. If you have en-route deliveries and want to check their status, the agency's official Postinfo app can help you out.
With the help of this app, you can check and track the status of various services like Value Payable Letter, Registered Periodicals, Business Parcel COD, and others by using their unique article numbers. Information for each one can be downloaded and saved for offline viewing and future reference. It can also be shared with others via Bluetooth or through various messaging services.
Other features include the aforementioned calculator feature for calculating postage costs by weight, insurance premiums, and interest rates. You can even search for specific office branches using their pin codes. Unfortunately, recent updates to the app have caused various issues and bugs, like some outdated rate information. Also, using some features just redirects you to a desktop website instead of a mobile version.
Discontinuation and replacement
As of late 2025, the Department of Posts (DoP) has officially discontinued the Postinfo app and replaced it with a new official mobile application called Dak Sewa. This new app is intended to be the centralized postal services platform for India Post users and aims to offer improved tracking, complaint management, postage and insurance calculators, and more—all under a single interface designed to reduce the fragmentation that plagued Postinfo. The transition signals a major shift in how postal services are accessed on mobile devices and reflects India Post’s move toward modernized digital services.
Dak Sewa 2.0
Following the initial Dak Sewa launch, India Post has rolled out Dak Sewa 2.0, an enhanced version of the official app offering wider service coverage. This updated app provides mobile support for parcel tracking, money orders, insurance payments, complaint submission and status tracking, and more, all available directly on Android and iOS platforms. Notably, Dak Sewa 2.0 supports multiple Indian languages, allowing users from different regions to interact with the app in their preferred language. These improvements address long-standing usability issues and make postal services more accessible and comprehensive for a broader user base.
User feedback
Despite its official status, the Postinfo app’s legacy was marred by mixed user reviews and reliability concerns, which many users hoped would be resolved in successor apps. Users frequently reported issues with slow performance, frequent crashes, unresponsive consignment tracking, and elements that redirected them to web browsers instead of providing a native app experience. Some reviews also noted that certain modules—like local post office information or complaint handling—were ineffective or nonfunctional, highlighting the need for significant stability and feature improvements in the new Dak Sewa platform.
Greater digital Integration and postal modernization
India Post continues to modernize its services beyond mobile apps, rolling out initiatives like OTP-based delivery verification and UPI payments for doorstep parcel acceptance. These reforms, part of a broader postal modernization strategy, aim to enhance delivery accuracy, transparency, and efficiency while bringing India Post’s operations closer to private courier standards. Such improvements in real-time tracking and digital verification could eventually change how tracking data is displayed or integrated within official apps such as Dak Sewa.
Some more tweaks needed
In summary, Postinfo is a must-have if you're availing of India Post's services, as you can pretty much track all types of mail and parcels from a single place. The inclusion of a cost calculator is also a nice touch to help you get an idea of the fees you'll need to pay for your orders and deliveries. However, be mindful of the issues and bugs that may affect your user experience.
